Refund policy
Refund Policy
Effective Date: 4/13/2025
At Zodiac Tracks, we are committed to providing our customers with premium-quality, unprocessed virgin hair extensions, bundles, wigs, and hair accessories. Due to the nature of our products and for hygienic and safety reasons, all sales are final.
Please carefully read our refund policy below before making a purchase:
All Sales Are Final
Zodiac Tracks maintains a strict no refund and no exchange policy on all products sold through our website or authorized channels. This includes, but is not limited to all products Zodiac Tracks sells.
Once an order has been placed and payment has been processed, the transaction is considered final. We do not offer returns, refunds, or exchanges under any circumstances.
Product Quality Assurance
All products undergo a thorough quality control inspection before being shipped to ensure they meet our standards. Our hair is 100% unprocessed virgin hair with no synthetic blends or fillers, which is part of our brand commitment to luxury and authenticity.
Customer Responsibility
We strongly encourage customers to review their orders carefully before checking out. Please verify your selections regarding hair type, length, texture, and quantity. If you have any questions or need clarification before making a purchase, our customer service team is happy to assist you via email at zodiactrack0@gmail.com.
Damaged or Incorrect Orders
In the rare event that you receive a damaged or incorrect product, please contact us within 48 hours of delivery with photo evidence. While we do not offer refunds or exchanges, we will evaluate each case and take appropriate action at our discretion.
Shipping Issues
Zodiac Tracks is not responsible for delays, lost, or stolen packages once they are in the possession of the shipping carrier. Please ensure your shipping address is accurate at the time of purchase.
By placing an order with Zodiac Tracks, you agree to the terms outlined in this Refund Policy.
For any additional questions, please contact our customer support at zodiactrack0@gmail.com.