Shipping policy

Shipping Policy

Thank you for shopping with Zodiac Tracks. Please review our shipping policy before placing your order.

Processing Time
All orders are processed within 2–4 business days. Business days do not include weekends or holidays.

Please note that processing time and shipping time are separate. The shipping method selected at checkout determines how long your package is expected to take after processing is complete and the order has been transferred to the shipping carrier.

During sales, holidays, new releases, or periods of unusually high order volume, processing times may be extended.

Tracking Information
Once your order ships, tracking information will be sent to the email address or phone number provided at checkout. Please allow time for the carrier’s tracking system to update after receiving your notification.

Expedited Shipping
Selecting expedited, priority, or express shipping does not reduce our 2–4 business day processing period. Expedited shipping only affects the carrier’s estimated transit time after your order has shipped.

Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout. Please verify your information before submitting your order. Zodiac Tracks is not responsible for delays or delivery issues caused by incorrect or incomplete shipping information provided by the customer.

Lost, Stolen & Delayed Packages
Once an order has been transferred to the shipping carrier, delivery is handled by the carrier. Zodiac Tracks is not responsible for carrier delays or packages that are lost or stolen after being marked as delivered.

If you experience a delivery issue, please contact the shipping carrier. You may also contact us with your order number, and we will provide any available shipping information needed to assist with your claim.

Returned Packages
Orders returned to Zodiac Tracks due to an incorrect or incomplete address, refusal, failed delivery attempts, or other customer-related delivery issues may require an additional shipping fee before being reshipped.

Order Delays
Orders may experience additional processing or delivery time during holidays, severe weather, carrier disruptions, promotional events, or other circumstances outside of our control.

Questions About Your Shipment
For assistance with your order, please contact Zodiac Tracks with your full name and order number.

By completing your purchase with Zodiac Tracks, you acknowledge that you have reviewed and agreed to this Shipping Policy.